Privacy Policy Effective Date: 27 February 2026
1. Who We Are Our website address is: https://abasiouds.com. We are an online retailer specializing in handcrafted, premium acoustic instruments. For the purposes of data protection laws (including the General Data Protection Regulation – GDPR), the data controller is Abasi Ouds, based in Ireland.
2. What Personal Data We Collect And Why A. Order Information (WooCommerce) When you purchase items from our store, we collect the following information to process and fulfill your order:
- Identity Data: Name, username.
- Contact Data: Billing address, shipping address, email address, and phone number.
- Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
We use this data to:
- Send you information about your account and order.
- Respond to your requests, including refunds and complaints.
- Process payments and prevent fraud.
- Comply with any legal obligations, such as calculating taxes.
B. Payment Information We do not store your credit card information on our servers. We accept payments through third-party payment processors (such as Stripe or PayPal). When processing payments, some of your data will be passed to these processors, including information required to process or support the payment, such as the purchase total and billing information.
C. Comments & Reviews If you leave a review or comment on our site, we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection. An anonymized string created from your email address (hash) may be provided to the Gravatar service to see if you are using it.
D. Cookies We use cookies to keep track of cart contents while you’re browsing our site.
- Shopping Cart: We use cookies to remember what is in your cart and to allow you to check out.
- Login: If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies.
- Analytics: We may use cookies (such as Google Analytics) to help us understand how customers use our site so we can improve the user experience. These cookies are anonymized where possible.
3. Who We Share Your Data With We value your privacy and do not sell your data. However, to fulfill your order, we must share specific data with essential third parties:
A. The Manufacturer (International Transfer) Because our instruments are handcrafted and often shipped directly from the source, we share your Name, Phone Number, and Shipping Address with our partner luthier workshops located internationally. Legal Basis: This transfer is necessary for the performance of the contract (i.e., to get the product you bought delivered to you). By placing an order, you acknowledge this necessary transfer of shipping data to our international artisans.
B. Shipping Providers We share your shipping details with international carriers (such as DHL, FedEx, EMS, or Aramex) to facilitate the delivery of your order and to provide you with tracking information.
C. Legal Compliance We may share information if required to comply with applicable laws and regulations or to respond to a subpoena, search warrant, or other lawful requests for information we receive.
4. How Long We Retain Your Data
- Order Information: We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes.
- Comments/Reviews: If you leave a comment, the comment and its metadata are retained indefinitely.
- Accounts: For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username).
5. Your Rights Over Your Data If you are visiting from the European Economic Area (EEA), you have specific rights under the GDPR:
- Right to Access: You can request an exported file of the personal data we hold about you.
- Right to Erasure: You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
- Right to Rectification: You may ask us to correct information you think is inaccurate.
To exercise these rights, please contact us at support@abasiouds.com or via our contact form at: https://abasiouds.com/contact/
6. Security We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Our site uses SSL encryption (HTTPS) to protect your data during transmission.
7. Embedded Content Articles on this site may include embedded content (e.g., YouTube videos). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, and monitor your interaction with that embedded content.